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Shipping and Delivery

Shipping & Delivery

The cost of delivery (£7.91 plus VAT) will be added to your order total. Free delivery on orders over £300 excluding VAT. We reserve the right to quote an additional amount for postage when sending heavy or bulky items, especially when sending outside the UK. Delivery for orders is Monday to Friday usually within 1-3 days (excluding public holidays, strike action, etc.). International customers should email the order with full postal address so an acurate shipping cost can be calculated. We reserve the right to adjust shipping methods and costs. We can only send pyrotechnics (smokes, thunder flashes, etc.) by specialist insured courier UK only. We aim to despatch your order as quickly as possible. For stock items this will normally be the day we receive your order. If an item is out of stock, we will email you and tell you when we expect to ship your order to you. During busy periods, orders can take two to three days to be dispatched from our premises.

Back Orders If your item is not in stock, we will back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait.

IMPORTANT: The receiver (customer) must check all deliveries before signing for them. If the package is damaged either refuse to accept delivery or ask the delivery person to check the contents with you. Sign for the goods if you are satisfied. In any other circumstances, please sign the package receipt as "damaged". If a customer fails to follow these instructions and a package is signed for as received in good condition, we may find it difficult (or impossible) to claim compensation .It is the responsibility of the purchaser to ensure the legality of importation into their own country. will not accept any responsibility whatsoever if the goods ordered are seized by Customs officials or airport authorities in our country or any other. If goods are seized, destroyed, damaged through inspection or confiscated in any instance, we accept no responsibility and will offer no form of refund or credit. If the seizing authority returns to us the goods, we will refund your payment for the goods (not the shipping cost) less any fines or charges imposed by that authority for the handling and return of said goods. We will issue the refund only when the goods are received by ourselves and checked.

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